We don’t like writing Terms and Conditions… and we know you don’t like reading them either – but they are here for a reason and that’s to protect both us and importantly, you!
Please take a few minutes to read through them. We have highlighted some of the important parts for you. If you have any other questions about our terms and conditions, please contact us and we will be more than happy to have a chat with you.
All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but we cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice.
Booking your preferred date will only be secured once a deposit has been received and funds cleared. A deposit of 20% will be charged to secure the event.
For larger services, there could be an additional chef and a waiter/waitress at an additional cost.
CANCELLATIONS AND CHANGES
If you need to re-schedule or cancel, your event we will always do our best to help.
If you confirm your cancellation at least 14 days before the date booked, you will receive a full refund, minus a 10% of the invoiced amount for our administration charge.
If you request a change of date or location at least 10 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability of the chef.
We regret that we cannot offer any refund if you cancel less than 14 days in advance of the booked appointment. In some instances, we may be able to change the date, subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible.
If we must cancel, we will offer an alternative date and if this is not suitable, we will offer a full refund.
We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
On booking, we will ask how many people will be attending the dinner party.
If you would like to reduce the number of guests attending your event, please notify us at least 7 days in advance. We regret that we are unable to offer any refund.
If you would like to increase the number of guests attending your event please notify us more than 7 days in advance of your event. This will allow us to arrange enough ingredients to cover this.
There will be an additional charge per person which will be discussed with you and which must be paid in full at least 5 days in advance of the appointment.
Please choose your order carefully and ensure you have read the descriptions. Contact us to ask any questions regarding taste, texture or ingredients. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email.
Food Thesis will bring the ingredients, cook, serve and ensure your space is left as it was found at the end.
By confirming your order, you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered. You also acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food.
We cannot be responsible if any ingredients are unavailable due to circumstances beyond reasonable control. If an ingredient is unavailable your chef will substitute to a comparable and suitable ingredient. If you do not wish for substitutes to be made, please state this at the initial consultation, please note that if you choose not to have substituted ingredients and an ingredient is unavailable that dish cannot be made and no refund for service will be given.
We are not nutritionists, dieticians or medical doctors of any kind. We do not provide medical or nutrition advice. By entering into this agreement you acknowledge and accept that we have advised you of these facts and if you have any medical, nutritional or dietary questions about the food you are to seek advice from qualified medical doctors and nutritionists.
Before we prepare food for you a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is you, the clients responsibility to provide accurate, complete and updated information as required to provide food to your and your family’s tastes and requirements.
In the highly unlikely event that the food is not fit for consumption by fault of Food Thesis the client must inform us immediately. The food declared by client unfit for consumption can then be returned to and tested by us. If found to be unfit for consumption a refund will be given at the discretion of Food Thesis. We will not refund the cost of any food returned to be tested that is deemed not to be spoiled.
We cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction as we cannot operate in a nut free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly prior to booking. We cannot be held responsible if you do not inform us of any allergies or intolerances.
We cover the majority of Dorset. If you would like to know if we cover your area, please get in touch. We would be happy to discuss this with you. Places further than Dorset may incur a fee for accommodation and travel.
Drinks are not included in any services unless specified. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
Waiting staff will only serve food and are unable to serve your drinks. Drinks waiters can be arranged for at an additional charge.
Invoices must be paid in full within the agreed 30-Day Payment Period following the date of invoice.
This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice.
Tips/gratuities are not included in the cost and are left to your discretion; if you would like to show your appreciation of your Chef and their work, please feel free to do so to them directly.
We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £4 million.
For your safety, please inform us in advance of the booking if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that the chef should be aware of.
YOUR RESPONSIBILITIES TO THE CHEF
Before our arrival, your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works. You should show the chef what equipment may be used for the dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.
OTHER TERMS AND CONDITIONS
By means of your order, you are agreeing with these General Business Terms and Conditions. We reserve the right to amend these Terms and Conditions from time to time without notice.
Food Thesis reserves the right to refuse service to anyone, with or without cause or reason.
We will only be allowed to use photography of the service and share feedback publicly, if the guest’s consent has been provided.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
Thank you for taking the time to read this, Food Thesis Team